Return and Refund Policy

Refund, Return & Cancellation Policy

At Custom Celebration Creations, every order is hand-designed and crafted just for you. Because of the personalized nature of our products, please review our policy below before placing an order.

Custom Orders

• Once a design plan or sketch has been approved, your order moves into production and cannot be canceled or refunded.
• Each piece is made to your approved design, so all sales are final once production begins.
• If you wish to cancel before approving your design proof, you may do so for a partial refund (see deposits below).

Deposits

• A non-refundable deposit (typically 30–50% of the total order) is required to begin custom work.
• This deposit covers design time, materials, and preparation for your order.
• The remaining balance is due before shipping or delivery.

Damages or Errors

• If your item arrives damaged or not as described, please contact us within 3 business days of delivery with photos of the issue.
• We’ll work with you to repair, replace, or issue a partial refund depending on the situation.
• Because colors, hand-painting, and materials can vary slightly, small variations are normal and not considered defects.

Returns

• We do not accept returns or exchanges on custom or personalized items.
• Non-custom items (if offered) may be returned within 7 days of delivery in original condition, subject to a 15% restocking fee.

Proof Approval

• A photo proof or sketch will be sent to you for approval before production begins.
• Once you confirm approval, that design will be final. Please review carefully before confirming — changes after approval may incur additional costs.

Turnaround Time

• Typical creation time is 2–3 weeks, depending on design complexity and order volume.
• Rush orders may be available for an additional fee.

Contact

For questions, concerns, or to report damage, contact:

📧 customcelebrationcreations@gmail.com